Advanced Search

Announcement

Collapse
No announcement yet.

eScan-IT crashes when performing EDD

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • eScan-IT crashes when performing EDD

    Have you tried to run EDD in eScan-IT and noticed that the following error appears and then eScan-IT crashes?

    ERROR:
    eScan-IT has stopped working
    a problem caused the program to stop working correctly. please close the program
    If you go to Event Viewer > Application right after closing out of the program, you'll notice that an 'Error' level event will have occured something to the effect of the below:
    Faulting application name: eScanIT.exe, version: 17.0.3.4, time stamp: 0x591e2482
    Faulting module name: MSVBVM60.DLL, version: 6.0.98.15, time stamp: 0x49b01fc3
    Exception code: 0xc0000005
    Fault offset: 0x000def8a
    Faulting process id: 0x2de0
    Faulting application start time: 0x01d3e7d6954566a7
    Faulting application path: C:\Program Files (x86)\IPRO Tech\eScan-IT\eScanIT.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\MSVBVM60.DLL
    Report Id: 70a1a090-1559-4796-9308-2831b3d94499
    Faulting package full name:
    Faulting package-relative application ID:
    WHO/WHAT: iAPrintManager by nQueue Billback LLC (a cost recovery and document scanning and routing technology company)

    WHY: Since this program is basically a print management application, eScan-IT cannot be managed by any external print management applications
    The iAPrintManager application is basically interjecting over the eScan-IT EDD process in the background causing it to crash when trying to launch the EDD part of the program.

    RESOLVE:
    uninstall iAPrintManager
    Last edited by Andrew Coody; 05-09-2018, 02:12 PM.
    ​​​​​​​Andrew Coody
    Technical Support Engineer
Working...
X