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Inclusive Email Threading - Attachments to None Emails

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  • Inclusive Email Threading - Attachments to None Emails

    Question for anyone who knows.

    We are seeing that using the documented method of searching the IA Inclusive field for Inclusive Emails is supposed to exclude those marked as "None". However, their attachments are getting pulled in because their value is "Attachment".
    Shouldn't they be excluded along with the "None" email?


    We are seeing instances where the attachments to the "None" emails are duplicates of attachments that are on emails that should be included in the inclusive search. Leading us to believe that it is pulling in attachments to None designated emails that should not be reviewed.

    The documentation used is: Eclipse - Ipro Analytics - Email Threading.pdf
    Page: 4
    Found under Client Portal> Resources> Eclipse> Best Practice Documents> Ipro Analytics> Eclipse - Ipro Analytics - Email Threading.pdf

    My version of Eclipse Web is: 2018.6.0

    Search Criteria:

    IA Inclusive Set AND
    IA Inclusive Not Equal none

    Thank you.
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