No errors occur when performing an import-overlay in Eclipse Admin, but data is not imported

Applies to: Eclipse
Version: All


Symptom
When performing an overlay import into an existing case, Eclipse Admin shows that the import completed successfully. On review, data from one or more fields in the load file is not successfully written to the case.


Possible resolution 1
Verify that none of the load file headers are the same. Eclipse will fail to load data from a field if it has the same name as an earlier field. For example, the load file contains BegDoc and two fields called Notes. Even though the two Notes fields are mapped to different case fields during the import, only the data in the first Notes field will actually be imported.