Password-protected non-archive files are not processed by eCapture
Applies to: eCapture
Version: All

Non-archive files that are password-protected, such as single Excel or Word documents, are not processed by eCapture even if the password is supplied in the password list for the job.

Possible resolution 1
Passwords in the password list are only applied to archive files, not to individual files. In order for eCapture to process these files, provide a non-password-protected copy of the file. Alternatively, the document can be manually reprocessed using Native Reprocessing through eCapture QC; the Native Reprocessing will prompt for the password so that it can be manually entered.